Privacy Policy

Welcome to The Olive Tree Baby Company (we, our, or us). Your privacy is extremely important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with us.

1. Who We Are

The Olive Tree Baby Company is an online baby boutique dedicated to providing beautifully curated products for little ones and their families. Our website address is: [insert your domain].

2. What Information We Collect

When you use our website, we may collect and store the following types of personal data:

Information you provide directly

• Your name
• Email address
• Billing and delivery addresses
• Phone number
• Payment details (securely processed via our payment provider)
• Any other personal information you provide (e.g. when you email us or leave a review)

Information we collect automatically

• IP address
• Browser type and version
• Device type
• Pages you visit and actions you take on the site
• Cookies (see Section 6)

3. How We Use Your Information

We only use your personal information for legitimate purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your order or enquiry
• Sending marketing emails (if you opt in)
• Improving our website and customer experience
• Complying with legal or regulatory obligations

We do not sell your data or share it with third parties for marketing purposes.

4. Legal Bases for Processing (GDPR)

Under the GDPR, we rely on the following legal bases to process your data:

• Contractual necessity: to process and deliver your orders
• Consent: for sending marketing communications (you can withdraw your consent at any time)
• Legal obligation: for tax, accounting, or regulatory purposes
• Legitimate interest: to improve our services and user experience

5. How We Share Your Data

We only share your personal data with trusted third parties necessary to operate our business, such as:

• Payment processors (e.g. Stripe, PayPal)
• Shipping and delivery companies (e.g. Royal Mail, courier services)
• Website hosting and analytics providers
• Email service providers (e.g. Mailchimp)

All such providers are required to keep your data secure and only process it for specific purposes related to our services.

6. Cookies

Our website uses cookies to ensure functionality, enhance user experience, and analyse website traffic.

You can control or disable cookies via your browser settings. For full details, please see our Cookie Policy.

7. Marketing

If you opt in to receive marketing emails, we may contact you about offers, new products, or news. You can unsubscribe at any time by clicking the link at the bottom of any marketing email, or by contacting us directly at [your email address].

8. How We Protect Your Information

We take your data protection seriously and use appropriate technical and organisational measures to secure your personal information. This includes:

• SSL encryption
• Secure payment gateways
• Regular website updates and security monitoring
• Access controls and staff confidentiality agreements

9. How Long We Keep Your Information

We retain personal data only for as long as necessary:

• Order and account information: up to 6 years for tax and legal purposes
• Email marketing data: until you unsubscribe or request deletion
• Contact or support enquiries: up to 12 months

You can request deletion of your personal data at any time (see Section 10).

10. Your Rights

Under UK and EU data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure (‘the right to be forgotten’)
• Restrict or object to certain types of processing
• Data portability (receive a copy of your data in a usable format)
• Withdraw consent (for marketing)

To exercise any of your rights, please email: [your email address]

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly. The date at the top shows when it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Olive Tree Baby Company