Terms of Service

Terms of Service

Welcome to The Olive Tree Baby Boutique Ltd (we, our, us). These Terms of Service govern your use of our website and services. By visiting our site or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. About Us

The Olive Tree Baby Boutique Ltd is a UK-based business offering thoughtfully curated baby and children’s products. Our website address is: [insert website URL]

Company name: The Olive Tree Baby Boutique Ltd
Registered in England and Wales
Company number: [insert company number]
Registered address: [insert address]

If you have any questions, you can reach us at: [insert email address]

2. Use of Our Website

By using our site, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • You will not use the site for any unlawful or unauthorised purpose.
  • You will not attempt to interfere with the operation of the website or violate any laws in your jurisdiction.

We reserve the right to refuse service, suspend accounts, or cancel orders at our sole discretion if we believe these terms have been violated.

3. Products & Descriptions

We aim to ensure all product information, descriptions, and prices are accurate and up to date. However:

  • Colours may vary slightly due to screen differences.
  • Measurements are approximate.
  • Availability may change, and we reserve the right to withdraw products at any time.

If we discover an error in pricing or product details after you’ve placed an order, we will inform you and offer the option to proceed with the correct details or cancel for a full refund.

4. Ordering & Payments

When you place an order:

  • You agree that all details you provide are accurate and complete.
  • You authorise us to charge your chosen payment method for the total order amount.
  • All payments are processed securely through trusted third-party providers (e.g. Stripe, PayPal).

Your order is only confirmed once payment is received and you receive an order confirmation email.

5. Shipping & Delivery

We offer UK and international delivery. Estimated delivery times and shipping fees are detailed at checkout and in our Shipping Policy (if applicable).

Please note:

  • We are not liable for delays caused by courier services or customs clearance.
  • You are responsible for providing accurate shipping details.
  • If an order is returned to us due to incorrect address or non-collection, you may be charged for re-delivery.

6. Returns & Refunds

We want you to love your order. If there’s a problem, please contact us at [insert email] within 14 days of receiving your item.

We accept returns on most unused and unopened items within 28 days, unless otherwise stated.

Please see our full Returns Policy for more details.

7. Intellectual Property

All content on our website — including images, logos, product names, text, and design — is the property of The Olive Tree Baby Boutique Ltd and is protected by copyright and trademark laws.

You may not use, reproduce, or distribute any content without our written permission.

8. Third-Party Links

Our website may contain links to other websites or services. These are provided for your convenience, but we are not responsible for their content, privacy practices, or accuracy.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

We do not exclude liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you are entitled to as a consumer under UK law

10. User-Generated Content (Reviews, Comments)

We love hearing from our customers! If you submit a product review, comment, or testimonial:

  • You grant us the right to use, display, and publish your content in marketing or on our site
  • You agree not to post anything unlawful, abusive, or offensive
  • We reserve the right to moderate or remove content at our discretion

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted here and apply from the date of publication. Continued use of the website after changes indicates your agreement to the updated terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions about these Terms, please contact us at:

The Olive Tree Baby Boutique Ltd